Our Frequently Asked Questions
1) Do I have to be at home?
No. Our goal is to accommodate our clients in any way we can. You do not have to be at home when we arrive or stay at home unless you want. Over 90% of our clients either leave a key in a safe place or trust us to keep a key secure in our office. There are several other options, including keypads and lock boxes.
2) Do you furnish supplies?
Yes. We provide all the supplies and tools necessary for your home cleaning. Occasionally, our clients may ask that we use a special product for specific items in their homes.
3) Do you give prices over the telephone or by e-mail?
No. While we are happy to give “estimates” over the telephone or email, based on our standard price ($30.00 per cleaner per hour, with a $100 minimum) and the information we gather about your home or office. We can and will give you a firm price only after we have actually seen and ‘walked’ your premises. An estimate is just that: a “guess” and not a fixed or guaranteed amount for the cleaning.
We will give you your choice of price options once we arrive at your home, but we repeat that the cost will be based entirely on the actual cleaning time needed to meet our quality standards. You may also purchase blocks of time and have your own specific list of items and rooms you may want to be cleaned at the time you request, with a price not to exceed. We also have several ways to allow you to specify an expected budget, and keep you aware of the cost of additional work you may request.
4) How much will I pay?
Our policy is to bill ALL work strictly by the time it actually requires, at the current rate of $30.00 per cleaner per hour. Any price we provide you is based entirely on our current rate. Neither an estimate nor a ‘typical’ price per visit ‘overrides’ the actual price you pay. Cost is based on the time arranged. Likewise, any additional work required by special requests or a longer time between visits will add cost on a pro rata basis for the additional time that is required.
We have a number of flexible arrangements to control the cost and scope of work, and prevent any ‘surprises’ or ‘sticker shock.’ These include setting a price-not-to-exceed, reserving notification when the price reaches points that are significant to you (the default notifications being $240 and again at $400 for intensive cleanings), developing a custom checklist for items most important to you, and prioritizing work to suit your budget.
Do not be fooled by other companies’ pricing, where you are quoted a low rate ‘per room’ and then find that all the quality services turn out to cost extra. We find they will usually end up charging you considerably more than you would have spent with us for a high-quality, guaranteed cleaning.
Any fixed price number we provide will be determined relative to an anticipated time between cleanings and will not apply if any given cleaning is delayed or canceled for any reason.
Forms of payment include check, made payable to “Clean Sweep of America,” or cash (but our cleaners may not necessarily make change). We also accept all major credit cards (VISA, MasterCard, American Express, Discover), but we charge a 3.4% convenience fee.
5) What if I am not completely satisfied?
We have a quality assurance guarantee. If you are not satisfied with any detail of work we performed, give us a call within 24 hours. We will promptly return at your convenience and take care of it. We do ask that we be allowed to take care of any concerns within 24 hours of your notifying us.
6) What time will the cleaners arrive?
We will give you a window of time (usually within an hour.). Due to normal scheduling and job time variations, we cannot give exact times. We will be happy to let you know where the cleaning crew actually is, and how quickly we expect them to arrive, at any time: just call our office at (901) 861-3967 during your scheduled window.
7) What do I need to do before the cleaners arrive?
Provide access to your home, and be sure to keep any pets where they won’t interfere with access or cleaning (or try to make a break for freedom!). Since all payments are due at the time service is rendered, be sure to leave payment at the time of cleaning, or conclude payment arrangements with our office before our ladies arrive. It is not necessary to “pick up” beforehand, but that does save time for our team – and that time translates into potential savings for you.
We are happy to perform additional services, such as extra dishwashing, laundry, linen changes, fridge and oven cleaning, window washing and any other spring cleaning service. In some cases (such as oven cleaning) there is a nominal charge for additional materials.
8) What is your cancellation policy?
Once your home is on our schedule, we require a 24-hour cancellation notice, with receipt of the notice confirmed by our office (either by telephone or e-mail). We reserve the right to charge you a $50 cancellation fee if you cancel with shorter notice. If we arrive at your home to clean and do not have access, there is a full charge for the time and travel that has been reserved out of our schedule for you.
All clients must read and agree to our terms of service before we begin work in your home.
Give us a chance and we’re sure you’ll become another satisfied customer.
Call us now in Memphis at 901-861-3967, or email us with your cleaning requests.