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11 Vital Housekeeping Interview Questions to Ask Before Hiring

Are you looking for a cleaning service to help you keep up with your household?

You have lots of choices, so how do you know which one to choose?

Doing a housekeeping interview helps you determine if a cleaning company has the services and qualifications you want. 

You’re trusting the cleaners to come into your home, so you want to do your research. Not only do you want to ensure your home gets clean, but you also want to know you can trust the people who enter your home.

If you have an interview scheduled with a cleaning service, ask these 11 questions to get the information you need.

1. What Credentials and Insurance Do You Have?

Research the background of the company before hiring them. Ensure they have plenty of experience.

Cleaning companies also need insurance to cover liability. This covers financial losses if damage happens in your home.

Ask if the company has workers’ compensation insurance if they have employees on staff. If a cleaner gets injured in your home, the workers’ compensation coverage pays for those injuries.

2. What Type of Cleaning Products Do You Use?

If the cleaning service provides the cleaning supplies, find out what type of products they use. You want a company that uses safe, quality products.

If you have a specific type of cleaner you want the service to use, ask if they’re willing to use the products you provide. 

3. Is It One Person or a Team?

Determine how many people will be in your home to clean. Some services might send a single person. Others have a team of cleaners.

The number of cleaners can affect the price. It can also affect the cleaning time. The company may charge more for two cleaners, but those two people can get the cleaning done much faster, so it could save money.

Find out if you can expect the same cleaners each time or if it could change. Many large cleaning services have a lot of people on staff, so you may not always see the same people in your home.

4. How Do You Vet Your Employees?

 

You’re letting strangers into your home, possibly when you’re not there. You want to know the cleaning service hires trustworthy employees.

Find out if the company uses employees or contractors. Companies have more control over employees and often use more rigorous criteria for hiring employees. Determine if they run background checks on the employees before hiring them.

It’s also a good idea to ask about the training process. This gives you confidence in the cleaners’ ability to perform the services well without damaging your property.

5. What’s Your Availability?

Quality cleaning services will have a lot of clients. Make sure the service has the availability to fit you into their schedule.

Determine how often you want the cleaning service to come to your home. This way you can compare your needs with the company’s availability.

Consider the time of day when the cleaning service is available. Make sure it’s compatible with your schedule and preferences.

6. What’s Your Payment Policy?

Understanding the pay structure and payment policy is important to avoid surprises.

Find out how the company charges for its services. Some might charge a flat fee while others might charge a per-hour rate. It can also vary depending on how many cleaners they send.

Understand when you’re expected to pay and what type of payment methods the service accepts. An independent house cleaner might not accept credit cards, for example.

7. What Services Are Included?

Cleaning companies usually have standard packages for cleaning. Ask about the packages and what’s included with standard cleaning services.

It helps to know what you’re looking for before the interview. If you know that you want beds made, bathrooms cleaned, and clutter picked up, you can ask if the company provides those services. 

8. Do You Offer Extra Services?

Sometimes you might want extra cleaning services. Perhaps you’re hosting a family holiday and you want your oven and refrigerator professionally cleaned. Or maybe you want the cleaning service to come after you host for a thorough cleanup. 

Think about the extra cleaning services you might want in the future. Determine if those services are available from the company. It’s easier to have one cleaning company handle all of your needs instead of hiring someone else for specialty cleaning.

9. What Happens If Something Gets Damaged?

Hiring a reputable company reduces the risk of damage, but accidents can happen. An employee might use the wrong type of cleaner on your marble, or they might knock over one of your belongings and break it.

Ask the company how they handle those situations. You want a company that’ll take responsibility for accidents if they happen.

10. What Happens If I Need to Cancel?

Things come up and sometimes you may need to change your cleaning schedule or cancel the service. Find out what happens if you need to cancel or want to end your service with the company.

Some companies require you to notify them a certain amount of time in advance. If the company charges a fee for cancellations, find out how much it is and when the fee applies.

11. Do You Have References?

Even if you don’t find any red flags during the interview, it’s a good idea to ask for references from current or former clients. This lets you get a different perspective instead of only relying on what the company wants you to hear.

If the cleaner doesn’t have references or doesn’t want to give you any, it could be a sign that you should stay away.

If you receive a list of references, give each one a call to see what they think of the company. Ask if there were any problems and how they were resolved. Determine if the person would hire the company again or would recommend them to someone else.

Conduct a Housekeeping Interview

A housekeeping interview is the best way to find a cleaning service that fits your needs. Doing your research helps you find a company that does the job well.

If you’re looking for a Memphis-area housekeeper, contact us to see if our services are a good fit for your needs.

How Often Should You Clean Your House? An Informative Guide

Most of us prefer a clean and tidy living space. This is why more than half of Americans prefer cleaning every week. But is this enough?

How often should you clean your house? Our in-depth guide looks at every common chore and how frequently they need to be done.

Every Week

Most people devote at least a day a week to clean. If this sounds like you, you should know which areas of the home deserve the most attention.

Microwave

If you don’t clean your microwave every week but use it frequently, it’s time to put the microwave on your regular cleaning list. The microwave accumulates a lot of bacteria — which can get into your food!

To clean your microwave, take a damp rag with a little bit of dish soap. Wipe down the inside and outside, including the doors. If your microwave has a detachable plate, take that out and hand wash it in the sink.

Bed Linens

You should never forget to add your bed sheets to your regular laundry rotation.

Your sheets harbor dead skin, dirt, and bacteria. If you don’t regularly change your sheets and pillowcases, ensure you put your linens in the laundry machine at least once a week.

Bathroom

Some parts of your bathroom are notorious because of their griminess. Take the toilet and the bathtub as prime examples — the average toilet has 34,000 units of bacteria and your bathtub has more than 1,000 bacteria units per square inch.

Fortunately, all you need is a bathroom cleaner or soap and give your toilet and tub a good scrub. There are also simple shower sprays you can spray in the tub daily to ensure you kill off that bacteria.

What about the counters and mirrors? If you’re cleaning the tub and toilet, you might as well clean these areas. Dust and bathroom products can build up on the counters and mirrors.

Take a damp rag with soap and wipe your counters. Spray your mirrors with glass cleaner and wipe them down with a paper towel.

Desk

If you don’t spend too much time at your desk, you can clean this area less. But if you’re sitting at your desk night and day, give it a good cleaning every week. Your desk is a breeding ground for bacteria, especially your computer.

Take an all-purpose cleaner and spray it all around your desk. Wipe it up with a rag. Pay special attention to your computer and any other object you use frequently.

Simple Dusting

Certain furniture items, such as tables, should be dusted every week. You can also do this task daily to prevent dust from building up.

Once A Month

Now that the basics are out of the way, there are some intricate tasks you should clean every month. Here’s a breakdown of these easily-ignored cleaning chores.

Intense Dusting

Dust doesn’t only build on your furniture. You’ll find dust under your couch, on windowsills, and even your doors. Dust these areas every month.

Refrigerator

Your refrigerator holds bacteria and food particles. Fortunately, most people don’t have to clean out the fridge as often as they think. Devote a day a month to clean out everything in your fridge and give it a good clean.

For rather clean fridges, use a slightly damp cloth with a little bit of dish soap. For dirtier fridges, use white vinegar on a paper towel. Wipe down the entirety of the fridge, paying special attention to the drawers.

Light Fixtures

Did you know dirty light fixtures results in dim lights? All you need to do is take a dry cloth and give your lightbulbs a good wiping (don’t forget to turn off the light first).

Ceiling Fans

We tend to forget ceiling fans accumulate dirt and dust. And all of that dust is dispersed in the air! All you need is a specialized ceiling fan duster to get that pesky dust off of the fan blades.

Clean Walls

Keep in mind, you don’t need to wipe down every wall on a monthly basis. But certain walls, such as ones that touch your trash can, deserve a frequent cleaning. All you need is a damp cloth with soap.

Dust Air Vents

Your air vents accumulate more dust than you think. Take a duster and wipe off the dust. This prevents dust and dirt from flying into the air.

Clean Under Cushions

Have you looked under your cushions? You’ll be shocked by what you can find there! Take a day out of each month to lift up each cushion. Use a small vacuum to suck out any dirt and dust.

Clean Windows

Every month, take glass cleaner and clean the inside and outside of the windows — at the very least, clean the windows you can reach. You should also wipe down the windowsills and clean the blinds.

Appliances

When was the last time you cleaned your oven or laundry machine? Don’t wait for spring cleaning to clean your appliances. You’ll want to pay special attention to the oven, garbage disposal, dishwasher, stovetop, and laundry machine.

Every Few Months

There are many odd tasks that homeowners only occasionally clean. Some homeowners don’t clean these areas at all. Here’s what you should clean every three or four months.

Pillows

No, not your pillowcases. Your pillows. If you’re washing them in the washing machine, use hot water and a mild detergent. Some pillows should be washed by hand, such as memory foam pillows.

Dry your pillows by placing them in the dryer — always use a low heat setting. You can also choose to air dry them and place them in the dryer on the “fluff” setting.

Clean Your Carpet

Your carpet contains a lot of bacteria and vacuuming doesn’t kill that bacteria. Call a professional to clean your carpet once every few months — however, you can clean your carpet less if you don’t have children or pets.

How Often Should You Clean Your House? You May Need To Hire A Professional

How often should you clean your house? This depends on what needs to be cleaned. Certain tasks, such as dusting and washing your bed sheets, should be done weekly. But you don’t need to clean that carpet for a few months.

What if you don’t have the time to clean frequently? Don’t worry — you can call a professional to handle these essential cleaning duties. Get a quote today!

(901)861-3967